How to load your video

How to load your video onto your LiveFrame

Your LiveFrame is plug-and-play. No app, no Wi-Fi, no account. Here's how to get your video onto it — takes 30 seconds.

Take the frame and the included USB-C cable out of the box
Plug the USB-C cable into the frame, and the other end into your laptop or computer
Your computer recognizes the frame as a USB drive — same as a memory stick
Open the drive and drag and drop your video file onto it (any phone video works: MP4, MOV, HEIC video, etc.)
Safely eject the frame from your computer and unplug the USB-C cable
Plug the included power adapter into the frame and into the wall
That's it — your video plays on a loop. Forever.

Length: 5 seconds to 5 minutes (15–60 seconds is the sweet spot)
Format: any standard video file (MP4, MOV, HEIC video, AVI)
Orientation: portrait or landscape — the frame auto-rotates
Sound: the frame plays muted by design (it's a visual memory, not a noisy gadget)

Just plug the frame back into your laptop, delete the old file, drop in a new one. The frame holds one video at a time — swap as often as you like.

If your computer doesn't recognize the frame, try a different USB-C cable or another port
If the video doesn't play, check that it's a standard format (MP4 works on every frame)
Still stuck? Email support@liveframe.store — we reply within 24 hours

One frame. One video. Yours forever.